Please provide at least 24 hour notice if you need to cancel or reschedule a treatment; 48 hours of groups of three or more treatments. this allows enough time to fill appointments.
Gift certificates must be mentioned when booking. Gift certificates never expire. After 2 years expired its worth 50% of gift amount. No show on a gift certificate booking will results in loss of 50% on gift certificate for loss of business.
Confirmations are always sent out 2 to 3 days in advance to confirm appointment. Please have the courtesy to respond to confirmation. If there if no response from confirmation attempts after 6pm the night prior to appointment it is subject to be filled by clients on waiting list.
No show : Monthly massage bookings at monthly special pricing is allowed a one time forgiveness policy. I understand life happens. 2nd time no show and monthy rate is no longer offered to client.
Thank you for understanding
118 Maine Mall Road, South Portland, ME 04106, United States
Renew and Relax
Katie Cote Spa